Privacy Policy

  1. OVERVIEW
    This Privacy Policy outlines how Centner Wellness Coral Gables LLC (“Centner Gables,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you interact with our website (www.centnerwellnessgables.com), mobile applications, physical locations, and related services. We are committed to protecting the privacy and data of all visitors, clients, and users (“you”).

We maintain administrative, technical, and physical safeguards designed to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction. While no method of transmission over the Internet is completely secure, we follow industry standards to protect your data.

If you have questions about this Privacy Policy, please contact our Privacy Administrator at gables@centnerwellness.com.

  1. PERSONAL INFORMATION WE COLLECT
     We may collect the following categories of information:
  • Identifiable Personal Information: Including your name, email address, phone number, birth date, physical address, and details associated with your payment method. Note: Credit/debit card data is processed securely by our third-party payment processor; we do not store card details.
  • Account and Purchase Data: Information you provide during account registration, service bookings, product purchases, or promotions.
  • Device & Technical Information: Including IP address, browser type, operating system, device identifiers, time zone, language preference, referring URL, and site interaction data collected through cookies or similar technologies.
  • Location Data: GPS, WiFi, or Bluetooth signals may be collected where applicable, depending on device settings.
  • Communication Data: Information you provide in surveys, support tickets, emails, text messages, reviews, or other user-generated content.
  • Health and Service Use Data: For certain wellness assessments, session types, or services, we may collect information related to your therapy history or preferences.
  1. HOW WE USE YOUR INFORMATION
     Centner Gables uses your personal information for the following purposes:
  • To provide and manage access to our products, services, and facilities
  • To fulfill bookings, process payments, and manage your account
  • To communicate with you about appointments, support, updates, promotions, and wellness content
  • To personalize your experience and recommend services based on your history or preferences
  • To monitor usage, analyze performance, and improve our digital platforms
  • To comply with legal and regulatory obligations
  • To detect, investigate, or prevent fraud, security breaches, or other harmful activities
  1. TEXT MESSAGING & COMMUNICATION CONSENT
     By submitting your information on our website or forms, you consent to receive SMS messages, phone calls, or emails from Centner Wellness Coral Gables LLC for operational or promotional purposes. Message frequency may vary. Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for assistance. We do not share SMS consent data with third parties for marketing purposes.

     

  2. COOKIES & AUTOMATED TECHNOLOGIES
     We use cookies, pixels, tags, and similar technologies to collect data for analytics, performance monitoring, and marketing. You may configure your browser to reject cookies, but doing so may limit some functionalities.

     

  3. DISCLOSURE TO THIRD PARTIES
     We do not sell or rent your personal information. We may share limited information with trusted third parties under these circumstances:
  • With service providers such as payment processors, cloud storage vendors, IT support, and analytics providers under strict confidentiality agreements
  • When required by law, regulation, subpoena, or legal process
  • In connection with a merger, acquisition, asset sale, or other business transaction

We do not share mobile opt-in data or consent with affiliates or third parties for promotional purposes.

  1. DATA RETENTION
     We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law. You may request deletion of your data at any time by contacting gables@centnerwellness.com.

     

  2. SECURITY MEASURES
     We use SSL encryption, secure hosting environments, firewalls, and administrative protocols to safeguard your data. While no system is fully immune from breaches, we implement commercially reasonable security standards.

     

  3. CHILDREN’S PRIVACY
     Our services are not directed to children under 13. We do not knowingly collect personal information from children without parental consent.

     

  4. BEHAVIORAL ADVERTISING
     We may use browsing data to display ads that are relevant to your interests. You can opt out of targeted advertising through browser settings or third-party tools such as the Digital Advertising Alliance (DAA).

     

  5. YOUR RIGHTS & CHOICES
     You may:
  • Request access to or correction of your personal data
  • Withdraw consent for marketing communications
  • Delete your account or request deletion of your personal data
  • Request information about how your data is used or shared

Submit any of the above requests to gables@centnerwellness.com.

  1. POLICY UPDATES
     We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website with an updated “Effective Date.” Continued use of our services after updates constitutes your consent.

  2. SOLE STATEMENT
     This Privacy Policy is the sole and exclusive statement of our practices concerning your personal information. Any summaries, translations, or restatements are provided for convenience only and do not modify this policy.

For questions, reach out to our Privacy Administrator: gables@centnerwellness.com